Step 1: Contact us via telephone, email or simply book an appointment through our website.

Step 2: Once your appointment is confirmed, you will receive a welcome email with information to login to
our secure HIPAA compliant patient portal. There you will fill out the necessary documentation for the
practitioner to review prior to your virtual visit. If you need any assistance in completing the documents
online, please call us at 617-420-7890.

Step 3: After you have completed these required documents, please upload a photo of your valid
Massachusetts Driver’s License or Massachusetts State ID, U.S. Passport, or Military ID with proof of
Massachusetts residency. If you are a veteran, please be sure to upload proof of service such as a Veteran ID
or DD-214 for the discount to be applied to your invoice. If you have a hardship, please upload proof of
financial hardship for the discount to be applied. Your invoice is available for payment online in your patient
portal. You have the ability to process the payment yourself at any time from within the portal, or our staff
will complete the payment on your behalf the day of your appointment. If you are denied for any reason, we
will process your refund right after your visit.

Step 4: It’s time for your telemedicine visit! You will receive a reminder email and text prior to your visit. We
are doing visits using telemedicine, which requires a computer, tablet, or smartphone. You can easily
download an app to connect with the practitioner, or if you are having trouble connecting, they will reach out
by telephone. If you need any assistance in connecting to your visit online or would prefer a telephone call,
please call us at 617-420-7890. Once connected, the practitioner will review your medical history with you
and discuss how to integrate or supplement cannabis into your wellness routine.

Step 5: Once your visit with the practitioner is complete, they will enter your new certification into the
Cannabis Control Commission Portal, valid for a full year. We will send you a thank you email with
instructions on how to proceed. If you are a new or expired patient, this email will include a temporary ID,
ready to use immediately at dispensaries.

Whether you are a new or renewing patient, please make sure to complete the annual state registration
process to receive your hard copy Medical Marijuana Patient Card. If you need any assistance at all, please
just reach out and we will complete it for you!

Step 6 (Optional): You have the option of designating a personal caregiver to assist you with your medical use
of marijuana. After your registration has been approved by the MA Cannabis Control Commission, you may
name up to 5 personal caregivers.

Once you have completed the entire process and are experimenting with different ways and amounts to
consume, please know that we are always here for you! If you have any questions over the next year, please
do not hesitate to reach out and our staff and practitioners will do our best to guide you.

Step 1: Contact us via telephone, email or simply book an appointment through our website.

Step 2: Once your appointment is confirmed, you will receive a welcome email with information to login to
our secure HIPAA compliant patient portal. There you will fill out the necessary documentation for the
practitioner to review prior to your virtual visit. If you need any assistance in completing the documents
online, please call us at 304-678-0420.

Step 3: After you have completed these required documents, please upload a photo of your valid West
Virginia Driver’s License or West Virginia State ID along with proof of West Virginia residency. If you are a
veteran, please be sure to upload proof of service such as a Veteran ID or DD-214 for the discount to be
applied to your invoice. If you have a hardship, please upload proof of financial hardship for the discount to
be applied. Your invoice is available for payment online in your patient portal. You have the ability to process
the payment yourself at any time from within the portal, or our staff will complete the payment on your
behalf the day of your appointment. If you are denied for any reason, we will process your refund right after
your visit. If you need any assistance in uploading the required information, please call us at 304-678-0420.

Step 4: Please take time to review our Patient Handbook that was sent to you within the patient portal. It has
a wealth of knowledge on all things cannabis! We will refer to the handbook in our educational session prior
to your certification. If you have any questions while you are reading the handbook, write them down and we
will be able to discuss them during that time.

Step 5: It’s time for your telemedicine visit! You will receive a reminder email and text prior to your visit. We
are doing visits using telemedicine, which requires a computer, tablet, or smartphone. You can easily
download an app to connect with the practitioner, or if you are having trouble connecting, they will reach out
by telephone. If you need any assistance in connecting to your visit online or would prefer a telephone call,
please call us at 304-678-0420. Once connected, the practitioner will review your medical history with you
and discuss how to integrate or supplement cannabis into your wellness routine.

Step 6: Once you are certified by the practitioner, you will receive a thank you email with instructions on how
to complete the state registration and your certification form will be attached. You are required to attach a
copy of this completed certification form to your online state registration application for a patient card. A link
to the application is available on the Office of Medical Cannabis website: www.medcanwv.org. Your
registration will be processed within 30 days of submitting. Upon approval, you will receive your Medical
Card. Whether you are a new or renewing patient, please make sure to complete the annual state
registration process to receive your valid hard copy Medical Marijuana Patient Card. If you need any
assistance at all, please just reach out and we will complete it for you!

Step 7 (Optional): You have the option of designating a personal caregiver to assist you with your medical use
of marijuana. After your registration has been approved, you may name up to 5 personal caregivers.

Once you have completed the entire process and are experimenting with different ways and amounts to
consume, please know that we are always here for you! If you have any questions over the next year, please
do not hesitate to reach out and our staff and practitioners will do our best to guide you.

Step 1: Contact us via telephone, email or simply book an appointment through our website.

Step 2: Once your appointment is confirmed, you will receive a welcome email with information to login to
our secure HIPAA compliant patient portal. There you will fill out the necessary documentation for the
practitioner to review prior to your virtual visit. If you need any assistance in completing the documents
online, please call us at 617-420-7890.

Step 3: After you have completed these required documents, please upload a photo of your valid Connecticut
Driver’s License or Connecticut State ID along with proof of Connecticut residency. You will also need to
upload documentation of your qualifying condition. If you are a veteran, please be sure to upload proof of
service such as a Veteran ID or DD-214 for the discount to be applied to your invoice. If you have a hardship,
please upload proof of financial hardship for the discount to be applied. Your invoice is available for payment
online in your patient portal. You have the ability to process the payment yourself at any time from within
the portal, or our staff will complete the payment on your behalf the day of your appointment. If you are
denied for any reason, we will process your refund right after your visit. If you need any assistance in
uploading the required information, please call us at 617-420-7890.

Step 4: Before your visit, please take time to review our Patient Handbook that was sent to you within the
patient portal. It has a wealth of knowledge on all things cannabis!

Step 5: It’s time for your telemedicine visit! You will receive a reminder email and text prior to your visit. We
are doing visits using telemedicine, which requires a computer, tablet, or smartphone. You can easily
download an app to connect with the practitioner, or if you are having trouble connecting, they will reach out
by telephone. If you need any assistance in connecting to your visit online or would prefer a telephone call,
please call us at 617-420-7890. Once connected, the practitioner will review your medical history with you
and discuss how to integrate or supplement cannabis into your wellness routine.

Step 6: Once you are certified by the practitioner, you will receive a thank you email with instructions on how
to complete the state registration. Whether you are a new or renewing patient, please make sure to
complete the annual state registration process to receive your valid hard copy Medical Marijuana Patient
Card. If you need any assistance at all, please just reach out and we will complete it for you!

Once you have completed the entire process and are experimenting with different ways and amounts to
consume, please know that we are always here for you! If you have any questions over the next year, please
do not hesitate to reach out and our staff and practitioners will do our best to guide you.

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